Premier Inn Kilmarnock

No assisted room and tv broken. However overall it still remains a good comfortable clean place to stay to visit my realtives

The room was as expected: clean and airy. The customer service was outstanding. Visiting the local hospital from the Isle of Arran, I was unsure about how many nights to book. After one night it looked as though the ferry home might be cancelled. Looking to book two more nights, I had difficulties doing it online. The person on reception was called Angela. She did the booking for me. I won't bore anybody with the details but she encountered some issues with my request. Not only did she get stuck in to resolve them, she worked at it until I not only had a room but a favourable price too, without having to change rooms for the third night. This is an employee who is not satisfied with the extra mile. She brought goodwill, determination and intelligence to the task, even though she knew that I may have to cancel one or both of those nights. In the end, I cancelled night three. After all her work, she was even gracious about that. I worked 20 years in education and 10 in retail. In my experience, that standard of professionalism is not the norm. I was seriously impressed and I hope she sees this review and takes it as a "thank you".

The room was fine. We slept well and the beds were comfortable. Staff were friendly and helpful. We were lucky enough to visit in a heatwave and the outside garden patio/play area was a great suntrap, perfect for drinking beer and getting some sun but with one issue : the garden furniture is very old, decrepit and in places rotted. My wife lost a beer when I sat down and everything moved. The staff kindly replaced it. Whilst it was amusing watching other customers deal with these very unstable tables and chairs and having the same issues as us, there could be more serious issues if someone became injured from a collapse of this furniture, possibly even with liability issues... Food wise, an average offering from this type of hotel. Unlimited breakfast was good and set us up for the day. The two women running breakfast did their job very well and everything ran like clockwork. I would be very happy to visit again.

A very convenient and easy location for an overnight visit. The road noise was minimal considering the location near a roundabout. The building interior is perhaps needing a refresh and the room was very bland. The lack of a second armchair in the double room despite plenty of space was disappointing. Overall it was good value but the breakfast was a bit tasteless compared to other Premier Inns we've stayed at. The Haddock and chips in the evening compensated, the fish was excellent and the chips great with the skins on.

We had an excellent overnight stay from start to finish. The reception staff were welcoming and helpful. We ate a late lunch in the restaurant and both the staff who served us were lovely, friendly and able to talk about a couple of specific asks around the menu. At breakfast the following day again the staff were so helpful.

wrote a review has not appeared. Booked a family room£74 when arrived got told all they had was a disabled access room was filthy had to go to reception for clean bedding spider webs on ceiling shower didnt work cleaners noisey 8.30am ripp off